Privacy Policy

1. The Information We Collect

To keep each batch perfectly curated and match your profile to our brand partners, we collect information including, but not limited to:

• Identity & Contact Data: Your name, email address, shipping address, and phone number.

• Profile & Application Data: The answers, preferences, and aesthetic choices you share during your onboarding quiz.

• Social Media & Feedback Data: Links to your social handles and any unboxing posts, reviews, or feedback you submit to keep your membership active.

• Transaction Data: Details about your billing history and subscription status (processed securely through our third-party payment gateways – we never store your raw card details on this site).

2. How We Use Your Data

We don’t sell your information to third parties. We use your data strictly to manage your experience, including:

• Matching your profile vibe to our upcoming brand partnerships.

• Shipping your highly coveted batches directly to your door.

• Managing your membership status (ensuring your spot remains active based on your feedback).

• Keeping you next in line or dropping exclusive updates straight to your inbox.

3. Sharing Your Information

We only share your data with trusted partners essential to running the batch as required:

• Logistics & Delivery: Fulfilment centres and couriers to get your box to you.

• Brand Partners: We share aggregated insights and the specific content/reviews you create for them. We do not sell your personal contact information to brands for their own independent marketing.

• Service Providers: Secure tools we use for web hosting, email delivery, and payment processing.

4. Security & Storage

Your data is stored securely using industry-standard encryption. Because we strictly limit our circle to 500 members per batch vibe, we keep our data systems clean, minimal, and secure. We retain your profile information for as long as your account is active or as long as you remain next in line in our queue.

5. Your Rights & Access

You are in complete control of your data. At any time, you can:

• Request a copy of the personal information we hold about you.

• Ask us to update or correct any incorrect details.

• Request that we delete your data entirely (which will cancel your spot or remove you from the queue).

6. Cookies & Tracking

We use essential cookies to keep you logged in, remember your application progress, and understand how creators interact with our site so we can keep improving the experience.

7. Get in Touch

If you have any questions about how we handle your privacy, or want to update your details, reach out to us at:

Batch – Privacy
28/2 Kirkham Road West
Keysborough, Australia 3173
hello@batchbox.com.au