Returns & Refunds

BATCH does not offer change-of-mind refunds on dispatched boxes.

If an item is faulty, damaged, missing or not as described, please email hello@batchbox.com.au with your order details. We'll assess the issue and provide an appropriate remedy under Australian Consumer Law.

Contact us before returning an item so we can provide return instructions and the applicable return address. Return shipping costs will be covered where required by law.

Approved refunds are returned to the original payment method. Processing times depend on your payment provider.

For full details, see Section 6 of our Terms & Conditions.

Nothing in this policy limits your rights under Australian Consumer Law.